KELLY GROVES

La Quinta, California 92253 - (650) 4500-9220

resume@groves.be - http://www.samadhiv.org/

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OBJECTIVE

Provide outstanding technical support and network administration.

SKILLS

Certifications

Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Microsoft Certified Professional, Apple Certified Technical Coordinator

Platforms

Microsoft Windows 95 through Vista (including Windows XP), Mac OS 9 and earlier, Mac OS X Client and Server (Puma through Leopard), Unix (Solaris, Red Hat Linux, FreeBSD), Novell NetWare

Languages

HTML, SQL/Transact-SQL, AppleScript, Perl; familiar with C, Scheme, VB, and Java

Tools

MS Office Pro, Adobe Creative Suite, Desktop and Server-based Database Applications, Remote Administration tools.

EXPERIENCE

2004 - 2007

S/V Samadhi V - Captain

Pacific Coast of Central America

  • Completed a voyage of two years and over 20,000 miles with my husband and children aboard our sailboat through Mexico, Central America, and Hawaii
  • Homeschooled my sons using Calvert School curriculum and created a Web site for participation of our family members at home
  • Created a Web log (blog) to share our adventures with our family and friends

2004 - 2007

Stanford University - Computer Information Systems Analyst, Team Lead

Stanford, CA

  • Provided hands-on support for the vast array of technologies in the School of Humanities and Sciences, building strong relationships with clients to engender confidence in the ITSS organization
  • Specified, built, and maintained new systems based on customer requirements in varied environments
  • Managed all IT aspects of large projects, including design and installation

2003 - present

Method, Inc. - IT Manager

San Francisco, CA

  • Responsible for all aspects of IT Department for medium-sized design firm
  • Day to day administration of mixed-platform infrastructure in high-pressure environment
  • Advised executives and departments on IT planning and strategy

2001 - 2003

J. Lohr Winery - IT Manager, Database and Systems Engineer

San Jose, CA

  • MIS manager for a large winery with over 100 desktop machines and servers in a multi-platform environment at four locations including two tasting rooms (retail stores) and 40 remote users
  • Researched and recommended products, technologies, and vendors for all aspects of the business
  • Managed IT contractors and consultants on a daily basis and through projects

2000 - 2001

King, Brown & Partners, Inc. - Programmer and Database Analyst

Sausalito, CA

  • Managed panel database using MS SQL Server
  • Programmed and provided SQA for online surveys written in XML
  • Supported Quantitative Research team

2000

Teknowledge, Inc. - Technical Account Manager

Palo Alto, CA

  • Provided dedicated technical support to clients such as NetBank and BankAtlantic.com
  • Authored technical support and troubleshooting documentation
  • Assisted engineers with SQA for and debugging of applications in throughout the development process

1999

MCI WorldCom - Project Manager

San Francisco, CA

  • Promoted to Project Manager after two months on the job
  • Directly responsible for support of high profile clients such as Microsoft, Citicorp (Citibank, Citi F/I, Solomon Smith Barney, Travelers Insurance Group), and Progressive Insurance
  • Assumed leadership role as technical support lead for multi-million dollar migration to Y2K compliant telecom applications platform, including training of and creating documentation for contractors
  • Designed, implemented, and maintained Enhanced Call Routing applications using proprietary development environment and proprietary version of SQL
  • Facilitated interactions between customers and sales account teams concerning the technical aspects of proposed solutions

INTERESTS

Voyaging sailor, Private Pilot, Martial Artist (Aikido), ACBL Club Master, Linguaphile (French, Spanish, and others), Opera singer

08/2009

Download my resume as an MS Word document or in PDF.