Support the endeavors of an exciting company using my extensive technical expertise and customer focus.

Certifications

Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Microsoft Certified Professional, Apple Certified Technical Coordinator

Platforms

Mac OS 9 and earlier, Mac OS X Client and Server (Puma through Panther), Windows 95 through 2003, Unix (Solaris, Red Hat Linux, FreeBSD)

Languages

HTML, SQL/Transact-SQL, AppleScript, Perl; familiar with C, Scheme, VB, and Java

Tools

MOSSA (ASIP and Mac OS X Server), NetInfo, FileMaker Pro, MS Office Pro, Citrix Server, Great Plains Dynamics, POS•IM, Apple Remote Desktop, iLife, AppleScript Studio, Keynote, MS SQL Server, Adobe GoLive, Claris Homepage, BBEdit, Adobe Creative Suite, various FTP and terminal clients, Paradox, Timbuktu, PC Anywhere, WineMaker's Database and other winery specific vertical applications.

2003 - present

Method, Inc. - IT Manager

San Francisco, CA

• Responsible for all aspects of IT Department for medium-sized design firm
• Day to day administration of mixed-platform infrastructure in high-pressure environment
• Advised executives for IT planning and strategy

2001 - 2003

J. Lohr Winery - IT Manager, Database and Systems Engineer

San Jose, CA

• Lone MIS employee for a company with over 100 machines at four locations including two tasting rooms (retail stores) and 40 remote users
• Researched and recommended products, technologies, and vendors for all aspects of the business
• Directly responsible for creation, development, administration, and maintenance for all Databases (FMP)

2000 - 2001

King, Brown & Partners, Inc. - Programmer and Database Analyst

Sausalito, CA

• Managed panel database using MS SQL Server
• Programmed and provided SQA for online surveys written in XML
• Supported Quantitative Research team

2000

Teknowledge, Inc. - Technical Account Manager

Palo Alto, CA

• Provided dedicated technical support to clients such as NetBank and BankAtlantic.com
• Authored technical support and troubleshooting documentation
• Assisted engineers with SQA for and debugging of applications in throughout the development process

1999

MCI WorldCom - Project Manager

San Francisco, CA

• Promoted to Project Manager after two months on the job
• In charge of support for high profile clients such as Microsoft, Citicorp (Citibank, Citi F/I, Solomon Smith Barney, Travelers Insurance Group), and Progressive Insurance
• Assumed leadership role as technical support lead for multi-million dollar migration to Y2K compliant telecom applications platform
• Oversaw training of and created documentation for contractors
• Designed, implemented, and maintained Enhanced Call Routing applications using proprietary development environment and proprietary version of SQL
• Consulted with customers and sales account teams concerning the technical merits of various solutions
• Facilitated complex project management tasks using Paradox dB tracking system
• Created Access database for HR tracking with VBScript

Aikido, singing, opera, computers, dance, flying, wine, languages, contract bridge, motorcycles, herpetology, and poodles